Somebody Hacked into My Game Account

If you believe a third party accessed your game account and made purchases using your default payment method please reach the game/service support for investigation.

We strongly advise you to:

  • change the passwords to your accounts (email, payment passwords, games, devices)
  • enable 2-step authentication where possible
  • never provide your payment/personal information to third parties
  • not resell game/service accounts

Please note that Xsolla as a payment conduit can not verify whether your game/service account was hacked therefore please reach the game/service support to resolve this issue.

You can find the contact information of the game/service on the official site of your service under "Help" or "Support" tab. Please note that it can take from several hours to several days for the game to fully investigate your issue.

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