In case you made a purchase associated with bonus items or special deals, but did not receive the latter, please make sure:
- purchase was made within a timeframe of the bonus availability
- purchase qualified for the bonus
if your purchase qualified for a bonus, but the bonus was not credited please reach the game/service support. You may find the contacts of the support on the official site of your service under "Help" or "Support" tab. We advise you to fully describe your issue and attach a payment receipt from Xsolla.