My Family Member/Friend Used My Card via Your Store

In case your relatives/close friends used your payment account (card, PayPal, Amazon, etc) without your consent please report this activity to help.xsolla.com.

When you identify yourself as a holder of funds you may request to blacklist your payment information for further use. Please note that the reported game account will also be impossible to top up using any payment method via Xsolla.

You may also inquire about a refund. Please note that a refund eligibility will depend on such factors as:

  • payment history
  • game refund policy
  • product being used

if a refund is approved, all game progress/access to service will be indefinitely suspended.

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