Store Brand Cards

Here are the most common reasons why your card isn’t being accepted.
(More information here paygarden.com/faq/customers)

  • Your gift card is actually a prepaid credit card with a VISA or Mastercard logo. PayGarden doesn’t accept prepaid credit cards—only store-brand gift cards.

  • Your gift card was purchased from an international retailer outside the USA. Currently, we’re only accepting gift cards from USA networks.

  • You may have forgotten to enter the complete PIN number (some cards require scratching off foil to reveal the PIN).

  • The gift card was obtained from an online gift-card marketplace such as cardpool.com, raise.com, plasticjungle.com, giftcardgranny.com, etc. PayGarden is unable to reclaim the balance on many of these cards.

  • The remainder of the card’s balance is converted into online goods but isn’t enough for the purchase you’ve chosen. High commission rates apply to this type of card.

  • Brand is not supported. For further information on supported brands, please visit paygarden.com/brands.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk