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Account safety, Xsolla's certificates, unauthorised access
My Family Member/Friend Used My Card via Your Store
My Card Was Compromised and Used in Your Store
Somebody Hacked into My Game Account
Is Xsolla Secure?
My Refund Was Approved, But I am Not Seeing the Funds Back on My Account
My Refund Request Was Denied, Can I Still Receive a Refund?
Is My Payment Eligible for a Refund?
Commission Rates, Fees and Taxes
My Bank Account is in Different Currency than My Purchase
Why is VAT Applied to my Purchase?
The Price of the Items Changes Depending on a Chosen Payment Methos
Issues with the Delivered Content
I Did Not Get a Bonus/Special Deal Associated with the Purchase
I Made a Successful Payment but Did Not Receive the Item
I Received the Wrong Item
I Lost My Twitch Sub, What Will Happen to My Streak?
Subscription Did Not Renew
How to Cancel My Subscription
Issues with Completing the Payment
My Payment Fails
Store Brand Cards
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